How to Order

How to Order

2% of Scentcillo profits go to Greenfleet Australia.

Shopping and Payment Terms

Payment is in Australian dollars. Scentcillo uses Paypal Australia secure checkout facility for its e-commerce transactions. Payment is required prior to dispatch of your order. Paypal accepts Visa, Mastercard, American Express, debit cards and direct debit. For Visa, Mastercard, American Express and debit cards you can pay directly at the checkout at the time of purchase or alternatively if you have a PayPal account, log into PayPal at the checkout to access your account. To pay by direct debit a PayPal account has to be opened before purchasing. A confirmation email will be sent to you upon completion of your purchase order.

Direct bank deposit payment is also available. Our account details will be provided when we receive your email to place an order. Please email us with your deposit details as soon as you have sent payment so that we know who the payment is from. Your order will then be dispatched when payment is received. It can take a few days for payments to be cleared, so please bear this in mind when paying by this method.

We reserve the right to withdraw our offer to sell to any customer if there is an inadequate delivery address or if additional unreasonable expense will be incurred or for any other reason that is determined at the time. If this occurs, we will refund your payment in full by the same method that you made payment and you will be notified by email.

Freight Charges

Delivery cost $10 Australia wide. This is added at the checkout at the time of purchase. Prior to providing credit card or account details and confirming your purchase all applicable freight costs and taxes are indicated. Orders over $65 incur no delivery charge.

Shipping Information

Goods are packaged securely to protect against damage in transit. Items are bubble wrapped and packaged in Express Post satchels. Please check your delivery when it arrives and contact us at Contact within 7 days if there is a problem with your order or if your delivery has not arrived. A tax invoice will be issued via email when you place your order.

Dispatch of Goods

Goods are packed and shipped within 2 to 3 business days of your order being confirmed depending on your location. Your purchase is sent by Express Post via Australia Post. If you want your purchase to be sent to a P.O Box address, change your delivery address to your P.O. Box address at the Shipping address prompt in PayPal when you review your information. If you are not at home to collect your delivery or have a P.O. Box a card will be left in your post box or P.O Box for you to collect and sign for your parcel at the post office. To avoid delays clearly state your delivery address and daytime contact number.

Refunds and Return Policy

If the Scentcillo blends do not meet your needs for some reason, you can return your purchase within 30 days and we will provide a refund by the same method that you made payment when the remainder of the product is returned to us. Return shipping is the customer's responsibility.

If your product is faulty or damaged in transit we will fully refund or exchange for a new bottle. Just send an email to sales@scentcillo.com or Contact us and we will process your request.